TERMS AND CONDITIONS
You should read these terms and conditions carefully before buying from us, and we recommend you keep a copy for your
own reference. This website, its terms and conditions and all contracts placed are governed by and constructed in
accordance with English law.
1. ABOUT US
1.1. This website is owned and operated by: Make Ends Meet Ltd (MEMFast)
1.2. Contact details: 3 Court Cottages
VAT Number: GB855 3022 40
Tel: 01386 556868
2. HOW TO PLACE AN ORDER
2.1. To place an order:
Carefully select the item you require and add the quantity you wish to purchase in the buy box for that item.
Once all the items you require have been selected proceed to checkout where you will be required to enter a postcode for UK
residents or select a country for residents outside the UK
Follow the on screen instructions to complete order.
2.2. By placing an order you are offering to buy goods from us at the stated price subject to these terms and conditions.
We will let you know that we have received your order by email but this does not mean that your order has been accepted.
There is no contract between us until we have accepted your order.
2.3. When we have accepted your order, we will confirm this in an email. Keep your confirmation in a safe place in case of
2.4. If we cannot supply you with the goods you have ordered, we reserve the right to supply you with substitute goods of
similar quality and function. If we supply you with substitute goods, you do not have to keep them and we will collect them at
our cost if they are not acceptable.
2.5. Credit card payments are handled through a secure 128Bit encrypted site. All Payment details will be kept secure and
will not be revealed to any third party, except as may be necessary in order for us to receive payment in accordance with
2.6 Any details you enter into our website may be stored by us for the sole purpose of processing your order. These
details will remain confidential and will NEVER be issued to any third parties. Only if you sign up for our newsletter may we
use your details to send you special offers or new product information, but again your details will remain confidential and will
NEVER be issued to any third parties.
2.7 We reserve the right to refuse to accept any order without giving reason. Anybody placing an order for goods must be
aged 18 or over.
2.8 Images may not show the actual size of items, all measurements are approximate and are indicative only.
3.1. We use Courier, and Royal Mail for delivery of goods. Courier deliveries require a signature upon delivery as proof of
delivery. You may request a special delivery instruction, however any goods left unattended or without your signature is at
your risk and we cannot accept responsibility for any loss or damage.
3.2. Please inspect your delivery and report any goods found to be damaged or faulty within 5 working days.
3.3. Please allow 7 working days for delivery (from the date of placing your order) before reporting your order as
undelivered. Most items are available for despatch within 1-2 days of your order. If we are unable to supply you with your goods
within this time, we will aim to contact you to let you know and give you a revised delivery date. You will be given the option
to cancel or amend your order if this is the case.
3.4. If we fail to supply you, or supply you with goods that you find to be damaged, faulty or misdescribed after a
reasonable examination, we will replace the item free of charge or refund your money. In these circumstances we reserve the
right to ask you for independent confirmation of any claimed faults.
4. YOUR RIGHTS WHERE GOODS ARE NOT SATISFACTORY QUALITY, FIT FOR THEIR PURPOSE OR
4.1. Repair or replacement
4.1.1. Unless they have faults reported to us as a result of your initial examination of the goods (see 3.2), we will repair any
goods that are faulty, unsatisfactory or unfit for their purpose (see 4.1.2), or offer you a like-for-like replacement (see 4.1.3). If
we supplied you with the goods more than six months ago, we reserve the right to ask you to prove that the goods were faulty
when we supplied them to you.
4.1.2. If we offer you a repair, and a repair is not possible or not possible within a reasonable period of time, we will offer you
a refund equivalent to the replacement cost of the item, taking into consideration its age and any fault-free use you have had
4.1.3. If we offer you a replacement and a like-for-like replacement is not available, or not available within a reasonable
period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and
the fault-free use you have had from it.
4.1.4. Any additional costs associated with repair or replacement of faulty goods will be borne by us. This will include the
cost of return delivery of the item to us or to a mutually acceptable third party repairer (see 4.1.6).
4.1.5. Replacements and refunds will be on a like-for-like basis. This means you may not receive a new item as
replacement or a full refund if you have had the goods for a while or if you have had a reasonable period of fault free use from
4.1.6. We reserve the right to ask for independent third party confirmation of any faults. If this is necessary, we will initially
bear the costs but may ask you to reimburse us if the goods are found to be satisfactory. We shall inform you that we intend
to seek confirmation of the claimed faults before we do so and who we will be approaching to do this. You may suggest
alternative independent third party.
4.1.7. Goods with faults due to normal wear and tear or damage caused by misuse will not be repaired or replaced free of
4.2.1. Full refunds will be given as a result of claims under Section 3.4. All other refunds will be based on the replacement
cost of the goods. This means you may not receive all the money you paid.
4.2.2. Money will be refunded to the same account debited during purchase. All refunds and partial refunds will be completed
within 30 days.
5. YOUR RIGHTS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS (DSR)
5.1. You have an unconditional right to cancel your order within seven working days from the day of delivery. PLEASE
NOTE: You must take reasonable care of the goods during the cancellation period.
5.1.1. To cancel your order under the DSR:
Send an email, phone or write to us telling us you wish to cancel the order. Include enough information for us to identify you
and your order.
Parcel up the items you are returning securely to minimise any damage that may be caused during delivery. Please include a
copy of your notification of cancellation or order confirmation so we can trace your order quickly.
Return the items to us via an appropriate carrier. PLEASE NOTE that returning goods under the cooling-off period allowed by
the Distance Selling Regulations is at your cost unless we have supplied alternative goods that you have not found
5.1.2. Once you have notified us of your intention to cancel the contract we will refund you the cost of your order as soon as
we can. This will always be within 30 days of your cancellation and return to us of the goods.
5.2. This section does not affect your legal rights as outlined in sections 3 and 4
6. OUR RETURNS POLICY
6.1. This section does not affect your statutory rights relating to faulty or misdescribed goods (section 4) or your right to
cancel orders under the DSR (section 5). If you want more information on these rights, they are available from your local
Trading Standards Department or Citizens Advice Bureau.
6.2. For returns after 7 days please contact us by email, phone or letter to request the return of an item. Any agreed
goods returned must as new, unused and returned securely at your cost. Goods will then be refunded to the original method
of payment within 30 days of receipt to us of goods.
7.1. All prices quoted are in pounds sterling and are shown inclusive and exclusive of VAT. Delivery will be at the rate
7.2. From time to time we will have to change the prices of items. This will not affect the status of confirmed orders and in
this case you will only pay the price contained in your order confirmation. If the price of an unconfirmed order changes, we will
let you know and give you the option of cancelling the order.
8. ABOUT THESE TERMS
8.1. These terms came into force on the 03/12/10 (Issue number 2) and apply to all orders made after 13.30hrs on that
8.2 These terms and conditions may be amended at any time at our sole discretion without notice. However the terms
and conditions at the point of order will always apply.